Frequently Asked Questions
Quick answers to common questions about SkyMove services.
General Questions
SkyMove is an innovative digital platform that combines essential services with a unique financial ecosystem. We offer:
- Mobile wallet with token rewards
- Utility bill payments (airtime, data, cable TV, electricity)
- Digital marketplace (iMart) with escrow protection
- Real estate listings and appointment booking
- Bidding system with ROI returns
- Referral program with bonuses
Our mission is to transform how people interact with essential services while providing opportunities for financial growth.
Currently, SkyMove is available in Nigeria. We support:
- All Nigerian mobile networks (MTN, Airtel, Glo, 9Mobile)
- All Nigerian electricity distribution companies
- Nigerian cable TV providers (DSTV, GOTV, Startimes)
- Nigerian bank accounts for deposits and withdrawals
We're working on expanding to other African countries. Stay tuned for updates!
Yes! Security is our top priority. We implement:
- Encryption: All transactions are encrypted with SSL/TLS
- KYC Verification: Required for withdrawals to prevent fraud
- Escrow Protection: iMart purchases protected until delivery
- Secure Wallet: Bank-level security for your funds
- Activity Monitoring: Real-time fraud detection
- Data Privacy: Your information is never shared with third parties
We're committed to protecting your financial information and personal data.
You can download the SkyMove app from our website:
- Visit skymove.org/download
- Click the "Download App" button
- Install the APK file on your Android device
- Open the app and register
iOS version coming soon! Currently available for Android devices.
Android Requirements:
- Android 5.0 (Lollipop) or higher
- Minimum 2GB RAM
- 50MB free storage space
- Active internet connection
The app is optimized to work smoothly on most modern Android devices.
Account & Profile
To reset your password:
- Open the SkyMove app
- Tap "Forgot Password?" on the login screen
- Enter your registered email address
- Check your email for reset link
- Click the link and create a new password
If you don't receive the email, check your spam folder or contact support.
KYC (Know Your Customer) is a verification process that confirms your identity. It's required for:
- Withdrawals: You must complete KYC before withdrawing funds
- Security: Protects your account from unauthorized access
- Compliance: Meets financial regulations
- Trust: Ensures a safe platform for all users
KYC Requirements:
- Valid government-issued ID (National ID, Driver's License, or Passport)
- Clear photo of your face
- Proof of address (utility bill or bank statement)
KYC is NOT required at registration, only before your first withdrawal.
No, each user is allowed only ONE SkyMove account. Multiple accounts are prohibited because:
- It violates our terms of service
- It can lead to account suspension
- It's unfair to other users in the bidding system
- It complicates referral tracking
If you need to change your account details, use the edit profile feature instead of creating a new account.
To delete your account, please contact our support team:
- Email: info@skymove.org
- Phone: 09115760532
- WhatsApp: +234 911 576 0532
Before deleting:
- Withdraw all funds from your wallet
- Complete any pending transactions
- Cancel active bids (if any)
Account deletion is permanent and cannot be undone.
Payments & Transactions
We accept multiple payment methods for deposits:
1. Payment Gateway (Instant):
- Debit/Credit Cards (Visa, Mastercard, Verve)
- Bank Transfer
- USSD
2. Manual Bank Transfer:
- Transfer to our bank account
- Upload payment proof
- Admin verification required
All payments are processed securely through trusted payment providers.
Fees vary by transaction type:
- Deposits: May include payment gateway fees (varies)
- Withdrawals: Admin-set withdrawal fee applies
- Service Purchases: No additional fees (price includes all charges)
- Bidding: No fees for placing bids
- Authorship Fee: Monthly fee based on bid amount (if participating in bidding)
All fees are clearly displayed before you confirm any transaction.
Withdrawal processing times:
- Instant Withdrawals: Usually processed within minutes to hours
- Standard Withdrawals: 1-3 business days
- First Withdrawal: May take longer due to KYC verification
Requirements:
- Completed KYC verification
- Valid bank account details
- Sufficient wallet balance
If your withdrawal is delayed beyond expected time, contact support.
If a transaction fails:
- Check your transaction history in the app
- If money was deducted, it will be automatically refunded within 24-48 hours
- Check your email for transaction status
- If issue persists, contact support with transaction reference
Common reasons for failed transactions:
- Insufficient wallet balance
- Network connectivity issues
- Invalid payment details
- Bank/payment gateway errors
Our support team is available to help resolve any payment issues.
Refund policies vary by service:
Utility Bills (Airtime, Data, Cable, Electricity):
- No refunds once delivered successfully
- Refund only if service fails to deliver
iMart Purchases:
- Escrow protection - funds held until delivery confirmed
- Can open dispute if item not as described
- Refund processed if dispute resolved in your favor
Bidding:
- Bids can be cancelled before maturity (admin approval required)
- Active bids cannot be refunded
For refund requests, contact support with transaction details.