Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name, email address, and phone number
• Address and country of residence
• Identity verification documents (for KYC compliance)
• Bank account details (for withdrawals)

Usage Information

• Transaction history and service usage
• Device information and IP address
• App usage patterns and preferences
• Communication records with our support team

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Service Delivery: Process transactions, manage your account, and provide customer support
• Security: Verify your identity, prevent fraud, and ensure platform security
• Communication: Send important updates, notifications, and promotional materials
• Compliance: Meet legal and regulatory requirements, including KYC and AML
• Improvement: Analyze usage patterns to enhance our services and user experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our platform, such as payment processors, identity verification services, and cloud storage providers.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of SkyMove, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Strict access controls limit who can view your information
• Monitoring: Continuous monitoring for suspicious activities and security threats
• Regular Audits: Regular security audits and penetration testing
• Secure Infrastructure: Industry-standard security protocols and infrastructure

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@skymove.org.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Retained while your account is active
• Transaction records: Retained for 7 years for regulatory compliance
• KYC documents: Retained for 5 years after account closure
• Communication records: Retained for 3 years

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: